I have today sent this email (together with a ps, below) to Andrew Bailey, CEO of the Financial Conduct Authority, Richard Armstrong of the Solicitors Regulation Authority, Anthony Townsend, the Complaints Commissioner and MPs George Kerevan and Andrew Tyrie, of the Treasury Select Committee.
I attach and copy of a letter received from the Financial Ombudsman Service by someone who has contacted me for help. You will see that HSBC admit to having imposed a “collection charge” of £2,013.90, which has now been paid in full.
It is an outrage that HSBC are now invoking the statute of limitations to avoid repaying the charge (although they are incorrect because the statutory limitation period begins from the date the consumer was aware of the wrongdoing, in this case December 2014 following an article in the Guardian about the Complaints Commissioner’s decision on previous FCA failings). HSBC can only claim limitation because of the inaction of regulators. I first reported the matter to the SRA in 2006 and to the FSA in 2012, and despite an order from the OFT in the interim, no redress has been offered or paid, apart from the people I have assisted.
For your information I am assisting this woman to recover this charge without fee, and today I received a letter from NRAM (effectively the government) warning me of impending repossession proceedings against me because my continued unemployment means my mortgage has once again fallen into arrears.
Is this really how things should be? I am putting this letter in the public domain.