Since the solicitor delegated to write me a patronising letter continues to ignore my correspondence I have now sent this email to the chair of HSBC Group, Douglas Flint:
Dear Mr Flint
Unfortunately I find I have to write to you again because, as usual, I am being ignored. The solicitor you asked to write to me, Mr Kavanagh wrote me a rather patronising letter without addressing any of the serious issues that need dealing with and does not respond to any of my further emails.
I shall be grateful if the bank could please give me some indication of your intentions to compensate the victims of the HFC fraudulent charges.
I look forward to hearing from you as soon as possible.